Shazia Esv
map-marker Auckland, Auckland

Optimal Stack Rip Off

I paid postage for a fee trial of Optimal Stack. I checked my accounts last week and realised that the company has taken out two lots of NZ$250 dollars out of my account without my consent for the last two months.

I am struggling to get in contact with the company. I will go to the bank on Monday to cancel my card to stop the payments coming out. ABSOLUTE SCAM - stay clear! Something needs to be done about this company as it seems that I am not the only one who has been ripped off.

There are no ingredients identified on the container and as of yet have not opened the bottles to try the dodgy product. An expensive lesson!

View full review
Loss:
$500
Cons:
  • Product or price
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

I did the same !!! Was told I would be charged for delivery only !!!

Only to check my bank and see that they had taken nearly £180 instead of £4.95 for delivery.

Thieving B......S !!!!! B

Anonymous
map-marker Perth, Western Australia

Optimal Stack Cancellation Policy Review from Perth, Western Australia

Sent my blood pressure thru the roof and i cant get a number to cancel.i am from Western Australia

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Lilyvale, Queensland

Optimal Stack - Free Trial Review from Lilyvale, Queensland

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I live in Australia and again they have money from my account wich I didn't sign up for.

All I wanted was the free trial and now one payment of $115 and another yesterday of $113 has been taken from my account.

I still haven't even received my free trial and it was a month and a half ago I ask for it.

I can't get in contact with the optimal stack people and I'm getting extremely pissed off.

I want my $228 dollars back and them to stop derictly taking my money without my permission.

They can shove the free trial.

How can I get in contact with these thieves???????????

My email address is paulfalland@***.com.au.

Someone help me to get this sorted please.

View full review
Reason of review:
Problems with payment
5 comments
Jedadiah Ykd

Anyone from nz got a reply from these *** im trying desperately to contact them.

Guest

Mate Im from New Zealand and have had a similar problem I got my free trial but then they took $230.00 out without permission. How do I stop them taking money without me even wanting the product.

My email is sullyp@***.co.nz if you have any luck.

Guest

Mate i too am experiencing the same problem *** thieves did you resolve it?? Am trying to contact them myself with no luck

Guest

I am very regretful for the experience you have had using Optimal Stack and am committed to resolving this for you. Please contact me (Rick Baker) at 1-20*-***-**** so I can process refunds for you immediately, and likewise mail you a $250.00 USD Visa gift card.

Again, my sincerest apologies. Rick Baker

Guest
reply icon Replying to comment of Guest-975020

I have had the same issue my email is fastpitch_55@***.com haven't received anything and debited 115 dollars. What a joke

They called me 5 times in one day and I told them each time I hadn't gotten the free trial yet and I wanted to cancel and now a debit. I want my money back

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Jceon Bmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mackay, Queensland

Can't cancel order!!.??

I'm in Australia and can't cancel my order,due to there only being overseas contact numbers!can anyone help??iim being charged hundreds on a product I foolishly let my then partner order on my credit card,and I'm not with him anymore so have products I don't use,can't sell and paid hundreds for!i can't call the states on my ph,so have no idea how to cancel if anyone can help.can anyone help pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls pls

View full review
Loss:
$300
Cons:
  • Charged for a product
  • Hidden subscription
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

1-80*-***-****!!! This will cancel your order.

They want your phone number, 1st and last name. If this doesn't work, cancel your bank card and get another one!

Guest
reply icon Replying to comment of Guest-986352

That number isn't working for me. does anyone know what their email address is????

View more comments (1)
Anonymous
map-marker Melbourne, Victoria

DIFFICULT TO CANCEL ORDER

RECIEVED THE OPTIMAL STACK PRODUCTS, READ THE WARNINGS AND REALIZED I COULD NOT USE THE PRODUCT DUE TO OTHER CURRENT MEDICATIONS.I TRIED TO CONTACT THIS COMPANY VIA THE WEBSITE ADDRESS ON THE BOTTLES,, FAILURE,,SURPRISE SURPRISE. TIME TO GO DOWN TO THE BANK AND BLOCK ANY MORE UNWANTED SUPPLIES.

ALWAYS TAKE THE TIME TO READ THE FINE PRINT FOLKS,I HAVE NO IDEA IF THIS PRODUCT WORKS, BUT AS ALWAYS, USER OR BUYER BEWARE. PERHAPS ONE DAY UNETHICAL COMPANYS WILL BE SERVERLY PROSECUTED FOR FALSELY PRESENTING PRODUCTS.PROBABLY NOT A GOOD IDEA TO HOLD YOUR BREATH WAITING FOR THAT TO HAPPEN THOUGH.

View full review
Loss:
$100
Cons:
  • Cant cancel order
Reason of review:
cant cancel order bad for my health

Preferred solution: cancel order

1 comment
Guest

Try calling 180082**** i spoke to someone in USA who apparently cancelled my order.

Anonymous
map-marker Sydney, New South Wales

Free Trial Review

I ordered the free trial one, I have been charged every month since no number to call or speak to anyone to cancel or unsubscribe, I requested the bank to cancel my card and issue new one somehow I still getting charged, I would like optimal stack to stop deducting money out my credit card .

View full review
Reason of review:
Pricing issue
Jedadiah Ykd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Plymouth, Taranaki

Free Trial Review

Bro this is *** never received the free trial then charged $117 nz dollars after a month without still receiving a damn thing been trying to call but all numbers don't work and have sent a *** load of emails to an address that apparently doesn't exist... what the *** i want my money back. The order number was 606**** and 606****.

View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Philadelphia, Pennsylvania

Optimal Stack - Supplements Review from Philadelphia, Pennsylvania

I ordered a bottle thinking I was gone get one but they kept sending them to me and hitting my dam card every month tried to call but no answer so I just ordered a new check card and stopped all that I got a like 7 bottles what it does is give u energy for more reps I found myself lifting like a mad man I started running round the track never did that I was doing more sit ups and was going longer and harder in the bedroom if u order sum off line and u only want one get that one then get a new card number my ordering online days are OVER !

View full review
Reason of review:
Poor customer service
Anonymous
map-marker London, Ontario

Good Product, Hidden Subscription and high price.

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Tried the Free Trial of Optimal Stack. 2 Weeks later I received a bottle of Mass PM. I figured they gave me the other sample. Another week later I received another bottle of optimal stack. I checked my credit cared and sure enough I was billed for both. The Product works, I have trimmed up and notice a difference when I do not take it. But for $228 Canadian a month for both products is way too much.

I called the 800 number, spoke with a real person in under 5 minutes. I cancelled my subscription, they were kind and did not try to change my mind. If anyone wants to cancel just call 1-86*-330-****

If you can afford it Go for it. Based on one month use it is a great way to jump start getting into shape.

View full review
Pros:
  • Product
Cons:
  • Hidden subscription
Reason of review:
Good customer service
1 comment
Guest

I am very regretful for the experience you have had using Optimal Stack and am committed to resolving this for you. Please contact me (Rick Baker) at 1-20*-***-**** so I can process refunds for you immediately, and likewise mail you a $250.00 USD Visa gift card.

Again, my sincerest apologies. Rick Baker

Jedadiah Ykd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Plymouth, Taranaki

Free Trial Review

I ordered a free trial of optimal stack a month ago i paid the postage and never received a damn thing thinking that they were still sending it or something then i go check my bank balance and notice optimal stack has taken $117 out without even trying it WTF? Tried emailing and calling no success. Order #606**** email wiki0182@***.com

View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Churchill, Victoria County

I can't even cancel the order

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i ordered this trial as well as another product called masspm which apparently works well with optimal stack but i am trying to cancel both trials before the 10 day period but the numbers i have been given for both sites cannot connect. how has anyone gotten in contact with them? because i would really like to know how to cancel this ***.

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View full review
Loss:
$5
Cons:
  • Scam
  • Hidden subscription
Reason of review:
dodgy

Preferred solution: cancel the *** order

2 comments
Guest

Call 1 86*-***-****

Guest

i just cancelled the card and got a new one.

View more comments (1)
Anonymous
map-marker Sydney, New South Wales

Other Product Review

I realized early that I had become the victim of a scam. So I simply cancelled my card number and got a new one for my credit card.

Now they cannot take any more funds from me. *** scamers.

View full review
Reason of review:
Problems with payment
Anonymous
map-marker Dubbo, New South Wales

Review in Diets and Training category from Dubbo, New South Wales

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I'm am trying to find the phone no for optimal stack so I can cancel my order. I live in Australia, can someone please help?

View full review
3 comments
Guest

hi, I just rang them this morning from Brisbane to cancel order - phone no is 0011 1 8** **31090. apparently any replies have to be fifty words, so I am trying to find fifty words. I think a lot of people have been caught up in this "free trial" a free trial is fair enough, but you should be able to physically reorder if you want to continue.

Guest
reply icon Replying to comment of Guest-972821

Mass Pm 1800 76* ***

optimal stack 800 296 ****

Guest
reply icon Replying to comment of Guest-972821

Hi i too have been caught up in this do you possibly have the email adress to request refund?? Thanks

View more comments (2)
Anonymous
map-marker Kitchener, Ontario

Free Trial Review

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DO NOT BUY! SCAM ARTISTS!

product is garbage and they lock you in sending you product every month and charging you $100 a bottle.

Got cheap one day decided to try the free trial and it ended up costing me $200 and maybe more if it doesnt get resolved. So plz do not buy this pile of ***

View full review
Reason of review:
Problems with payment
Anonymous
map-marker Auckland, Auckland

Optimal stack trial order

hi i had ordered optimal lstack for trial and i just find i have been charged for 2 bottles at $118.68 nz dollars twice and have no idea that it would do this and very disappointed how this happened , now i would like to return this product and stop sending anymore please. please contact me as i cant contact directly to this company . with my product i have no receipts or any paper documents came and i cant get hold of optimal stack, can you please help as it seem i am getting sucked in to this

thanks

chandra

View full review
Loss:
$238
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

3 comments
Jedadiah Ykd

Have the same problem their email address is non existent and all their contact numbers don't work. Seriously pissed off.

Guest

website https://www.optimalstack.com/ says ....

Should you have any questions concerning your order, changes or cancellations, please feel free to email our customer support center at Australia / New Zealand: 1-800-76*-105

Jedadiah Ykd
reply icon Replying to comment of Guest-980852

Whats actual your email address. This contact number does not work. Been trying to get in touch for weeks.

View more comments (2)