Anonymous
map-marker Toronto, Ontario

Avoid

Confrontational Customer Service, deliberately unclear on the terms. (even if you cancel the auto renew, they charge $40 for the"free" trial....find that in the terms if you can) To fully return the Return Code they give you is 18 digits long...lol (guess they're hoping for a typo) Looks like I may escape with only a $10 cost for nothing. ( So I have to enter 100 words in order for my post to be accepted.....lol what a world) Avoid Optimal Stack Trial Avoid Optimal Stack Trial Avoid Optimal Stack Trial Avoid Optimal Stack Trial Avoid Optimal Stack Trial Avoid Optimal Stack Trial There.....107
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Reason of review:
Problems with payment
1 comment
Guest

I got overcharged by Optimal Stack! And there's no number i can call and talk to an actual person. What number did you dial to reach their rep?

Anonymous
map-marker Adelaide, South Australia

Other Product Review

I haven't even gone down the path of buying anything after reading these posts, and tried ringing the Australian customer service number only to discover it isn't even connected!! Thanks everyone for saving me from this *** scam! Cheers all, I reckon you should all look at a class-action suit
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Reason of review:
Poor customer service
Anonymous
map-marker Mandurah, Western Australia

Cancellation Policy Review

Fine print does say you will be charged and charged every month if not cancelled within 14 days
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Burnaby, British Columbia

Other Product Review

it a *** racket dont buy noting on optimal stack
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Anonymous
map-marker Christchurch, Canterbury

Ripped off

all I wanted was a trial bottle and now you charge my visa $114.60 and $144.55, what the fk, I want reimbursed asap, this is criminal and you should be shot, , Simon Beecroft, I want answers and emailed, simonbeecroft@***.com , if your doing this everywhere it's not right, I want my hard earned money back not sitting in your pockets for nothing and the fact you take the *** wanting 100 words, *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Loss:
$229
Cons:
  • Charged for a product
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Cornwall, Ontario

No issues

Well, technically you guys are all fools for not reading the "Terms and Conditions". I was considering ordering it, but it says right in the T&C, that if you don't cancel within 14 days of ordering, you will be sent another 30 day supply and charged the purchase price of the bottle they sent you. 8. 14 Day and 10 day Trial Terms: Prices for shipping and merchandise vary by product. Please see specific details in the terms located on the individual product pages. By ordering a trial you will be sent a 30 day supply of the product and charged only for shipping ($1.95 - $9.95 depending on product). If you feel the product is not for you, cancel within 14 days from the order date if you purchased a 14 day trial, or within 10 days if you purchased a 10 day trial, to avoid the full purchase price ($49.95 - $169.99 depending on product) and enrollment in the auto-shipment program which sends you a month supply every 30 days and charges the same purchase price (shipping is free for all auto-ship orders). To cancel anytime simply call 1-80*-296-**** to receive an RMA and return any unused portion to us within 30 days. Any charges will appear as MassPM on your credit card statement.
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1 comment
Guest

Why my credit card still charged even the product sent back to you?

Anonymous
map-marker Lilyvale, Queensland

Free Trial Review

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I signed up for the free trial. It's over a month now and I have not received the product but a direct debit of $118 has come out of my account. I want my money back but I can't get hold of them on any number given. This is a sham. I need a to be able to get my money back and somehow get in touch with this company.
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Reason of review:
Pricing issue
Anonymous
map-marker Greymouth, West Coast

Optimal Stack - Muscle Gain Supplement Review from Greymouth, West Coast

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Alright so I purchased optimal stack and am now trying to cancel it but I live in Australia and the 2 numbers they provided don't connect so I decided to cancel my card. I got my new card and checked my bank account this morning and money has been taken from my account with my new card number next to the transaction is this even possible I activated the card yesterday!!!! I don't know what to do. HELP PLEASE!!!!
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Reason of review:
Problems with payment
3 comments
Guest

I am very regretful for the experience you have had using Optimal Stack and am committed to resolving this for you. Please contact me (Rick Baker) at 1-20*-***-**** so I can process refunds for you immediately, and likewise mail you a $250.00 USD Visa gift card.

Again, my sincerest apologies. Rick Baker

Guest

How do i cancel my card and on what website ?

Guest

I had a similar situation with another online company. I was in touch with my Visa provider and explained the situation and the several charges that were made after I had cancelled with them.

From the date that I spoke to Visa onward they would stop anymore chges. They even reversed one of the charges just going by my word that I had cancelled prior to that.

If you had a different # and charges still went through that should be taken up with your charge card provider. Makes no sense why that should have happened.

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Anonymous
map-marker Edmonton, Alberta

Pre Workout Supplements Review

Do not enter credit card info for Optimal Stack. These pre-workout pills are a hoax, they are not good for you. Your credit card will be charged regardless of the free-trial *** they say. Phone 1-80*-936-**** to cancel. If they do not co-operate, let your financial institution know.
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Reason of review:
Bad quality
Anonymous
map-marker Stoney Creek, Ontario

Optimal Stack - Subscription Review from Stoney Creek, Ontario

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Tried the free trial masspm. Can't cancel the subscription and now being charged 250 a month.. tried calling, can't get through to a real person. Says my only phone number isn't found. put in a credit card dispute. Would say not to do the trial. I knee the good reviews looked fake. Huge scam!
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Reason of review:
Problems with payment
2 comments
Guest

Knuckleheads.

Learn the difference between "free" trial and "Risk free trial" - in your haste to gain mass and make up for your small penie issues, you failed to read the fine print. Not a scam, just *** muscleheads....

Guest

I to have tried the free sample only to be billed 120 dollars a month later can not contact this bunch of ***.Never agreed to try it for any length of time but they just keep billing me so now have done a closure of my banking accounts so they cant steal any more of my money.Stay away people this mob are a bunch of scammers

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Anonymous
map-marker Penticton, British Columbia

Free Trial Review

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I ordered a free trial of hair oil and I was sent this stuff with an additional $300 charged to my credit card
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Reason of review:
Pricing issue
Anonymous
map-marker Perth, Western Australia

Free Trial Review

Yes optimal stack is a rip off company and don't ask for a free trial as they will go ahead and bill you anyways for your next lot of supplements. I used them for five days and half way through a workout, I *** and ended up shittin myself, luckily I was alone in my room on a minesite.Not happy.
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Reason of review:
Problems with payment
Anonymous
map-marker Sydney, New South Wales

Free Trial Review

Me and a mate both paid for a free trial, then was called by a lady saying I never paid for the free trial, and 2 weeks later still nothing in the mail
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Reason of review:
Problem with delivery
Anonymous
map-marker Sydney, New South Wales

Other Product Review

LISTEN !!!!! CLOSE YOUR BANK ACCOUNTS AND CREDIT CARDS, THEY WILL CONTINUE TO TAKE YOUR MONEY SCAM WARNING SPREAD THE WORD DONT LET THESE FOREIGNERS TAKE YOUR MONEY
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Reason of review:
Problems with payment
Anonymous
map-marker Saskatoon, Saskatchewan

Complete and utter liars

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I CALLED them to place the order.. I wanted to know exactly what I was getting into, they insisted it was a completely free trial, no subscription and all they wanted was my feedback... well... sure enough, 2 weeks later, they billed my credit... So i called them up and got a bunch of giberish, first person i spoke to was so quiet and hardly spoke english, so I called back again... now this guy gave me a whole new story on how I was supposed to return the UNOPENED bottles, if I didnt like the product... now.. how the heck does that make any sense.... he said the only other option was to give me a 75 percent refund.... which by the way STILL hasn't been processed.... If there really is a lawsuit towards this company, I want in!, someone give me some details
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Loss:
$110
Reason of review:
Not as described/ advertised

Preferred solution: Full refund